Customer Account Executive Manager

21 hours ago

Durham, North Carolina, United States Avalara Full time
About the Role

We are seeking a highly skilled and experienced Customer Account Executive Manager to join our team at Avalara. As a key member of our sales leadership team, you will be responsible for driving maximum life-time customer value by recruiting, training, and leading a team of 7-10 Enterprise Customer Account Managers.

Key Responsibilities
  • Assume accountability for the retention and growth of Avalara customers and exceed annual, quarterly, and monthly metrics set by executive leadership and the board of directors.
  • Forecast sales and retention status for assigned accounts and identify at-risk renewals to collaborate with our teams to secure them.
  • Coach, develop, and lead a growing team of Customer Account Managers, communicating a clear vision, plan, and associated goals for success to your management and direct reports.
  • Maintain outstanding external customer relationships, including experience guiding dissatisfied customers to mutually satisfactory solutions.
Requirements
  • 10 years' experience in a sales leadership position with a strong track record in reaching or exceeding goals in customer retention and expansion sales.
  • Experience as a sales leader selling into upper mid-market/Enterprise customers and maintaining excellent relationships with external customers.
  • Strong leadership skills emphasizing hands-on coaching and mentoring techniques, with the ability to set clear goals for teams and guide team members to success through demonstration and positive reinforcement.
About Avalara

Avalara is a leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. We're a dynamic and innovative company that values diversity, equity, and inclusion, and is committed to integrating these principles into our business practices and organizational culture.

We offer a total rewards package, including a great compensation package, paid time off, and paid parental leave, as well as benefits such as private medical, life, and disability insurance. We also support hybrid work and flexible schedules for our employees.

At Avalara, we're passionate about empowering our people to win and instilling ownership and achievement in our teams. If you're a motivated and experienced sales leader looking for a new challenge, we encourage you to apply for this exciting opportunity.

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