Customer Service Representative

5 days ago


Boise, Idaho, United States Security Finance Full time

About Security Finance

Security Finance is a leading provider of financial services, offering easy and safe installment loans and income tax preparation to communities across the country. With a rich history dating back to 1955, we pride ourselves on being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.

Job Summary

We are seeking a highly motivated and customer-centric Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing outstanding service and support to help them achieve their financial goals.

Key Responsibilities

  • Provide Exceptional Customer Service
    • Respond to customer inquiries and resolve issues in a timely and professional manner
    • Provide clear and concise information about our products and services
    • Build strong relationships with customers to ensure their satisfaction and loyalty
  • Market for New and Continued Business
    • Identify opportunities to cross-sell and upsell our products and services
    • Develop and implement strategies to increase customer engagement and retention
  • Prepare and Process Loans and Income Tax Returns
    • Review and process loan applications and income tax returns
    • Ensure accurate and timely processing of customer transactions

Requirements

  • Customer Service Experience
    • Previous experience in a customer-facing role, preferably in a financial services or related industry
  • Communication and Interpersonal Skills
    • Excellent verbal and written communication skills
    • Ability to build strong relationships with customers and colleagues
  • Technical Skills
    • Basic computer skills and proficiency in software applications

What We Offer

  • Competitive Compensation and Benefits
    • Starting pay between $15-$17 per hour, plus bonus opportunities
    • Full benefits package, including medical insurance, dental, life insurance, short- and long-term disability, profit sharing, 401(k) with company matching, and paid sick, holiday, and vacation time
  • Opportunities for Growth and Development
    • Training and development programs to help you build a solid foundation and advance your career


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