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Operations Support Specialist

2 months ago

Denver, Colorado, United States TBC Corporation Full time

The Operations Support Specialist will collaborate closely with Regional Sales Managers and Division Sales and Operations Managers to deliver operational assistance to franchisees across four primary domains:

1. New store openings and transitions

2. Operational aspects of the "Tires Now" initiative

3. Growth in Same Store Sales

4. Training and development

This position will provide support to 82 locations within the Denver-Kansas region.

Key Responsibilities

Facilitate support for new store openings and transitions through the following actions:

  • Coordinate all Integration Calls
  • Complete a Service Readiness assessment 30 days prior to a shop sale
  • Introduce, ensure completion, and review the NFO In-Store Training Workbook with the franchisee
  • Offer assistance during store openings or transitions
  • Utilize a Sales Tracking Tool to monitor store performance for the initial 12 weeks
  • Ensure compliance with Brand NOW standards

Oversee all operational components of the Tires Now initiative, including:

  • Management of inventory such as Stock Levels, Stock Refreshes, Re-order Points & Discontinued Products
  • Education on tire sales processes and products, including warranty adjustments, merchandising, tire product lines, and more
  • Training on technology platforms related to tire pricing, quoting, and registrations

Enhance Same Store Sales by:

  • Identifying stores with the highest potential based on the Golden Funnel concept and dealer engagement evaluations
  • Diagnosing operational performance gaps through ticket reviews and process observations
  • Creating action plans with dealers utilizing the SMART Method
  • Monitoring the execution of action plans according to established timelines

Qualifications

  • 5+ years of experience in managing retail tire and automotive service operations or working with automotive franchisees.
  • Sales experience in the automotive sector, with franchise experience in automotive or other retail industries.
  • Hands-on experience in total car care, including maintenance, repairs, and tire services; ASE certification is a plus.
  • Exceptional selling, sales training, and presentation abilities.
  • Strong capability to challenge, motivate, influence, and communicate effectively.
  • Results-driven and focused.
  • Bachelor's degree in business administration is preferred.
  • Must reside near the majority of assigned stores/owners.
  • Willingness to travel extensively, including occasional nights and weekends, to support franchisee events.

Core Competencies

TBC seeks team members who excel in demonstrating our critical competencies to enhance organizational capability. The following are essential for this role:

  • Strategic Mindset: Anticipating future possibilities and translating them into actionable strategies.
  • Action Oriented: Embracing new opportunities and challenges with urgency and enthusiasm.
  • Cultivates Innovation: Developing new and improved methods for organizational success.
  • Collaborates: Building partnerships and working together to achieve shared goals.
  • Customer Focus: Establishing strong customer relationships and delivering tailored solutions.
  • Develops Talent: Supporting individuals in achieving their career aspirations and the organization's objectives.
  • Ensures Accountability: Holding oneself and others accountable for commitments.
  • Drives Engagement: Fostering an environment where individuals are motivated to excel.
  • Communicates Effectively: Delivering clear communications that address the unique needs of diverse audiences.
  • Instills Trust: Earning the confidence of others through integrity and authenticity.
  • Change Management: Leading and influencing change effectively within the organization.

Benefits

  • Competitive compensation package
  • 401(k) and Roth plans with company matching
  • Comprehensive health benefits including medical, dental, and vision
  • Company-paid short-term disability and subsidized long-term disability
  • Company-paid life insurance
  • Discounts on tire purchases
  • Tuition reimbursement programs
  • Employee assistance initiatives
  • Generous vacation and paid time off policies
  • Customizable voluntary benefits
  • And more

Company Overview

TBC Corporation, with $5 billion in revenue and over 3,800 employees across the U.S., Mexico, and Canada, is a leader in the mobility sector and one of North America's largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in North America through various brands and operates over 2,000 franchised tire and automotive service centers. TBC is headquartered in Palm Beach Gardens, Florida.

Our values guide our work, interactions, and strategies:

  • Integrity: We prioritize honesty and reputation.
  • Teamwork: We believe in the power of collaboration.
  • People-Focused: We prioritize our associates, customers, and partners.
  • Accountability: We take ownership of our actions.
  • Leave Everything Better: We strive for continuous improvement.