Operations Support Specialist

4 weeks ago


Denver, Colorado, United States Ace Hardware Home Services Full time
Job Summary

Ace Hardware Home Services is seeking a highly skilled Operations Support Specialist to join our team. As an Operations Support Specialist, you will be responsible for providing exceptional customer service, answering phone calls, and scheduling jobs for our technicians. This is a fantastic opportunity to work with a leading provider of home preservation services and make a real difference in the lives of our customers.

Key Responsibilities
  • Answer phone calls and respond to customer inquiries in a timely and professional manner.
  • Schedule jobs for our technicians and ensure that all necessary information is provided.
  • Provide exceptional customer service and resolve any issues that may arise.
  • Work closely with our technicians to ensure that all jobs are completed efficiently and effectively.
  • Maintain accurate records and reports to ensure that our operations are running smoothly.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic computer skills and knowledge of Microsoft Office.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a leading provider of home preservation services.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.


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