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Operation Support Specialist

1 month ago

Denver, Colorado, United States Ace Hardware Full time
Job Summary

The Operations Support Specialist is responsible for providing exceptional customer service and support to customers, answering phone calls, and scheduling jobs with craftsmen. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Answer phone calls and provide customer service
  • Schedule jobs with craftsmen and ensure timely completion
  • Enter customer information into CRM and follow call blueprint
  • Provide detailed notes on job descriptions for craftsmen
  • Review schedule to ensure invoices and estimates are complete and paid
  • Work with leadership team to achieve goals and objectives
Requirements
  • 5+ years of customer service experience
  • Previous dispatching experience preferred
  • Ability to solve complex problems and work in a fast-paced environment
  • Excellent written and verbal communication skills
  • Ability to handle stressful situations and work in a team environment
Benefits

Ace Hardware offers a competitive benefits package, including health coverage, 401(k) retirement savings plan, and paid time off. We also offer opportunities for career growth and development, as well as a fun and supportive work environment.