Operation Support Specialist

2 weeks ago


Denver, Colorado, United States Ace Hardware Full time
Job Title: Operation Support Specialist

**Job Summary:**

We are seeking a highly skilled Operation Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, scheduling jobs, and ensuring seamless communication between our team and customers.

Key Responsibilities:

  • Answer customer calls in a timely and professional manner, providing accurate information and resolving issues efficiently.
  • Schedule jobs with our craftsmen, ensuring that all necessary information is communicated and that customers are informed of their appointment details.
  • Enter customer information into our CRM system, ensuring that all data is accurate and up-to-date.
  • Work closely with our leadership team to ensure that all operations are running smoothly and efficiently.
  • Meet or exceed performance metrics, including a minimum closing ratio of 60%.

Requirements:

  • 5+ years of experience in customer service or a related field.
  • Previous dispatching experience is preferred.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.
  • Recognition and rewards for outstanding performance.

Why Work with Us?

We are a dynamic and growing company that values our employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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