Operation Support Specialist
2 weeks ago
**Job Summary:**
We are seeking a highly skilled Operation Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, scheduling jobs, and ensuring seamless communication between our team and customers.
Key Responsibilities:
- Answer customer calls in a timely and professional manner, providing accurate information and resolving issues efficiently.
- Schedule jobs with our craftsmen, ensuring that all necessary information is communicated and that customers are informed of their appointment details.
- Enter customer information into our CRM system, ensuring that all data is accurate and up-to-date.
- Work closely with our leadership team to ensure that all operations are running smoothly and efficiently.
- Meet or exceed performance metrics, including a minimum closing ratio of 60%.
Requirements:
- 5+ years of experience in customer service or a related field.
- Previous dispatching experience is preferred.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
- Recognition and rewards for outstanding performance.
Why Work with Us?
We are a dynamic and growing company that values our employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
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