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Customer Service Representative

2 months ago

Hampton, Virginia, United States Ace Hardware Full time
Position Overview:
We are in search of enthusiastic, approachable, and supportive individuals to greet and assist customers. While prior experience in hardware is advantageous, it is not mandatory as we offer comprehensive training.

About Ace Hardware:
Ace Hardware is an independently owned and operated business, dedicated to prioritizing community support.

Make a difference in the community by aiding your neighbors with their projects while thriving in a dynamic and enjoyable environment.

Our goal is to exceed customer expectations and cultivate a team that shares this commitment. Ace Hardware is an Equal Opportunity Employer and maintains a Drug-Free workplace.


Work-Life Balance:
This role is part of a team that values your personal time. We believe in building trust through transparent communication. Schedules are prepared two weeks in advance, allowing you to plan accordingly.

Role Responsibilities:
Sales Associates are tasked with delivering exceptional customer service. They provide solutions tailored to customer needs. Every position at Ace Hardware has a direct or indirect impact on the customer. Customers are the reason for our existence, and without them, we would not thrive.

Every team member at Ace Hardware is expected to commit to prioritizing the customer above all else.

The promise we extend to every customer is, "We pledge to be Ace helpful. Helping you is our top priority today." This commitment guides you in making decisions that best serve the customer's needs.


Key Responsibilities Include:
  • Customer Service

Customer service is always the top priority.

  • Greet each customer warmly.
  • Identify customer needs by asking, "What project are you working on today?" Utilize engaging questions to recommend suitable products.
  • Surpass customer expectations by guiding them to products and suggesting additional items that may assist in completing their project.
  • Build rapport with customers by learning and using their names during interactions.
  • Express gratitude to customers for choosing Ace Hardware.

Operational Procedures:
Participate in all training initiatives.
Learn to sell comprehensive project solutions. Develop product knowledge and promote add-on sales.

Be adept at executing all store services, including mixing paint, cutting glass, and re-keying locks.

Maintain inventory levels, including warehouse and back stock.

Be vigilant for potential shoplifting and adhere to store protocols when such activities are suspected.

Ensure safety standards are met and maintain cleanliness in merchandising.

Engage in customer interaction initiatives and promote the Ace Rewards program.


Growth Opportunities:
Are you a hardware enthusiast? Bring your expertise, and we will enhance your skills.
Possess a helpful demeanor? We will equip you with hardware knowledge that fosters life skills.
Training begins on day one, with continuous opportunities for advancement.
Expectations:

You will engage directly with customers, assisting them in finding everything they need to complete their projects efficiently.

If you enjoy a fast-paced and lively environment, you will thrive here.

Be prepared to be on your feet for the majority of your shift (6 to 8 hours) and lift weights of 40 to 50 lbs.


Compensation and Benefits:
Paid time off
Health Insurance (medical, dental, vision, and prescriptions)
401K with matching contributions
Employee discounts on products after 90 days
Life Insurance
Supplemental Health Insurance options available.