Customer Service Representative

4 weeks ago

Toledo, Ohio, United States Quality Overhead Door Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Quality Overhead Door. As the first point of contact for our company, you will be responsible for ensuring that our office runs efficiently and that every visitor and caller receives top-notch service.

This role requires a self-starter with strong customer service skills, attention to detail, and the flexibility to assist in various departments as needed. If you are looking for a dynamic environment where you can learn and grow, this is the perfect opportunity.

Key Responsibilities
  • Answering phones and directing calls to the appropriate personnel.
  • Assisting with front desk duties, including greeting, and communicating with customers.
  • Handling day-to-day office tasks and administrative duties.
  • Floating to different departments as needed to support operations.
  • Learning and performing all tasks associated with office administration to provide comprehensive support.
Requirements
  • 1 year of experience in front desk or office administration (Required).
  • Strong customer service skills and the ability to communicate effectively with customers.
  • Proficiency in general office software and tools.
  • Detail-oriented with the ability to manage multiple tasks efficiently.
  • Willingness to learn and adapt to new tasks and responsibilities.
Benefits
  • 401(k) with employer match
  • Competitive salary
  • Medical, dental, and vision insurance with multiple plan options
  • Short- and Long-Term Disability
  • Employer-paid Life Insurance with buy-up options
  • Accident Care
  • Hospital Indemnity
  • Health insurance plan
  • Paid holidays and Paid Time Off
  • Opportunities for professional growth and development
Core Values
  • Teamwork – we operate as a team and succeed together.
  • Grit – we have the courage, strength, and character to persevere.
  • Sincerity – we are transparent and trustworthy.
  • Development – we strive for continuous improvement, both professionally and personally

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