Member Service Representative

3 weeks ago


Minneapolis, Minnesota, United States Pipefitters Steamfitters Credit Union Full time
Job Title: Member Service Representative

At Pipefitters Steamfitters Credit Union, we are seeking a highly skilled and customer-focused Member Service Representative to join our team.

Job Summary:

We are looking for a detail-oriented and organized individual to provide exceptional service to our members. As a Member Service Representative, you will be responsible for handling member transactions, answering phone calls, and maintaining accurate records.

Key Responsibilities:

  • Provide excellent customer service to members, responding to their needs and resolving issues in a timely and professional manner.
  • Process member transactions, including deposits, withdrawals, and loan payments.
  • Answer phone calls and respond to member inquiries in a friendly and helpful manner.
  • Maintain accurate records and perform daily balancing and maintenance of vault.
  • Assist members with opening and maintaining new accounts, placing monetary holds, and identifying their financial needs.
  • Perform other duties as assigned, including night depository maintenance and recording.

Requirements:

  • Prior teller experience is preferred, but we will train the right candidate.
  • Excellent verbal and written communication skills.
  • Superior member/customer service skills.
  • High attention to detail, accuracy, and thoroughness.
  • Must be a self-starter with high initiative.

Physical Requirements:

The ideal candidate will be able to continuously stand, walk, and sit throughout the day, with occasional lifting up to 50 pounds, frequent bending and kneeling to reach supplies, and continuous use of hands in repetitive tasks.

How to Apply:

Please submit your cover letter and resume to rpeterson@pipefitterscu.org.



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