Member Service Representative

15 hours ago


Minneapolis, Minnesota, United States Pipefitters Steamfitters Credit Union Full time
Job Overview

Pipefitters Steamfitters Credit Union is seeking a highly skilled Member Service Representative to provide exceptional customer service to our members and their families.

The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:

  • Greet and welcome members to the credit union.
  • Answer incoming phone calls and address the caller's needs or redirect to the appropriate office.
  • Perform common financial transactions, including deposits, withdrawals, and bill payments.
  • Assist with opening and maintaining new member accounts, placing monetary holds, and identifying member's financial needs.
  • Maintain strict member confidentiality and balance personal drawer.
  • Research and resolve discrepancies, maintain form and supply levels, and perform other duties as assigned.

Requirements:

  • Prior teller experience is preferred, though we will train the right candidate.
  • Excellent verbal and written communication skills.
  • Superior customer service skills.
  • High attention to detail, accuracy, and thoroughness.
  • Must be a self-starter with high initiative.

Please submit your cover letter and resume to rpeterson@pipefitterscu.org for consideration.



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