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Customer Service Representative

2 months ago

Minneapolis, Minnesota, United States AZZ Inc. Full time
Job Title: Customer Service Representative

AZZ Inc. is seeking a highly skilled Customer Service Representative to join our team at our Minneapolis facility. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, both internally and externally.

Key Responsibilities:
  • Provide timely and effective communication with customers to resolve their inquiries and concerns.
  • Process customer orders and transactions, ensuring accuracy and attention to detail.
  • Monitor and respond to customer feedback, escalating issues to management as necessary.
  • Collaborate with internal teams to ensure seamless service delivery and resolve customer issues.
  • Develop and maintain relationships with customers to drive loyalty and retention.
Requirements:
  • 2-3 years of experience in customer-facing roles, preferably in a manufacturing or service industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
  • Prior experience with Oracle or similar software is a plus.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

AZZ Inc. is an Equal Opportunity Employer and a Drug-Free Workplace. We are committed to providing a safe and inclusive work environment for all employees.