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Benefit Technology Support Specialist
2 months ago
Company Overview
Black, Gould & Associates, Inc. has been a prominent full-service general agency in Arizona since 1980, providing exceptional support to over 2,500 agents and agencies. Our mission is to deliver comprehensive back-office solutions that empower agents and brokers across individual, small group, and large employer group markets. Our dedicated sales, service, and leadership teams are committed to offering proactive strategies and unparalleled services to assist clients in overcoming contemporary challenges.
Position Overview
This role is a full-time, on-site position as a Benefit Technology Support Specialist at Black, Gould & Associates in Phoenix, AZ. The individual in this role will play a crucial part in assisting groups and brokers with enrollment technology platforms (such as Ease and Employee Navigator) by linking internal resources with group clients, carrier partners, and integration teams.
Key Responsibilities:
- Collaborate closely with team members on client-specific projects that involve troubleshooting, support, integration, and necessary modifications.
- Analyze and resolve client issues and needs to proactively enhance client retention and growth.
- Act as the primary point of contact for group client inquiries regarding enrollment software.
- Partner with the Product Manager to ensure cross-departmental collaboration in addressing customer requirements.
- Develop documentation for future reference, training, and support initiatives.
- Submit support tickets to enrollment software providers to address issues or inquiries.
- Monitor the status of EASE site developments, enrollment progress, and support tickets using project management tools.
Required Qualifications:
- Familiarity with terminology and applications relevant to the group industry.
- Proficient in using enrollment software and technology, with a strong comfort level in Microsoft products.
- Exceptional skills in Excel.
- Experience in customer service communication.
- Ability to collaborate on multiple projects with remote team members.
- Excellent verbal and written communication abilities.
- Strong critical thinking and problem-solving capabilities.
- Effective time management skills.
- Ability to work independently with minimal supervision.
- Capacity to perform under pressure and meet tight deadlines.
- Possession of a current Arizona Health and Life License is advantageous.
Compensation: Salary is dependent on experience.
