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Customer Service Representative

2 months ago

Arlington, Virginia, United States Berkshire Bank Full time
Job Summary

Berkshire Bank is seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a key member of our retail banking department, you will be responsible for providing exceptional customer service, handling a wide range of customer transactions, and maintaining a high level of knowledge about our products and services.

Key Responsibilities
  • Execute a variety of customer transactions, including checking, savings, loans, and other assigned services, in accordance with Bank policy and procedures.
  • Maintain a working knowledge of all products offered by the Bank and corresponding policies and procedures.
  • Handle large amounts of cash in an organized, timely, and accurate fashion, balancing your own cash drawer daily within prescribed guidelines.
  • Act as a deterrent to robbery and fraud loss to the Bank by following procedures and regulations and knowing the customer.
  • Assist in daily office work to ensure proper balancing of the branch and timely delivery of work to appropriate departments.
  • Provide backup and support to Branch Supervisor tasks as needed.
  • Available to work Saturday hours as required.
Customer Service Responsibilities
  • Handle routine customer issues while executing excellent customer service principles.
  • Identify appropriate areas to refer more complex issues and/or problems.
  • Demonstrate excellent customer service skills at all times to promote a positive image for the Bank through face-to-face communication and telephone etiquette.
  • Cross-sell and refer non-traditional Bank products, such as insurance and investments, to meet established goals.
Requirements
  • High School Diploma or equivalent.
  • Prior transaction or teller experience preferred.
  • Prior customer service experience preferred.
  • Cash handling experience.
Skills and Knowledge
  • Customer service skills.
  • Communication skills.
  • Basic computer skills.
  • Interpersonal skills.