Gas Distribution Services Representative
6 days ago
Eversource Energy is seeking a highly skilled professional to fill the role of Account Manager, Natural Gas Industry. This position will provide a coordinated point of contact for all customer issues related to gas distribution services, improving customer satisfaction, and contributing to the company's business objectives.
Key Responsibilities- Proactive Customer Relationship Management: Develop strong customer relationships within the assigned customer segment, ensuring timely installation of new or upgraded utility service and accurate load and revenue estimates.
- Corporate Positioning: Develop and implement strategies for achieving corporate objectives with the small account customer base, including customer education, rate changes, and energy efficiency programs.
- Customer Service: Enforce customer service policies, coordinate installation of new or upgraded utility service, and follow up on reliability or service quality problems.
- Revenue Cycle: Collect contributions in aid to construction, deposit monies, and customer information necessary to establish a new or upgraded service for strategic account customers.
- Promote new technologies to align with Eversource's net zero targets.
- Proactively provide solutions for all new business opportunities that result in profitable, incremental gross margin to achieve targeted financial and growth objectives.
- Excellent communication skills (verbal and written)
- Strong interpersonal skills
- Management skills (leading, coaching, hiring, holding people accountable, etc.)
- Strong business acumen and technical knowledge of electric and gas distribution systems
- Ability to use PC, tablet, and desktop applications (e.g., Microsoft Word, Excel, and Salesforce)
- Bachelor's Degree in Engineering, Business Administration, or related discipline
- At least three to five years of gas operations or equivalent experience
- Eversource offers a competitive total rewards program
- The annual salary range for this position is $92,060 to $ plus incentive
- Must be available to work emergency restoration assignments as required
- Must be available to travel between MA/CT/NH as necessary
- This position is categorized as safety-sensitive for the purpose of drug testing
- Leadership Behaviors/Competencies:
- Set and Communicate Direction and Priorities
- Build Trusting Relationships
- Manage and Develop People
- Foster Teamwork and Cross-functional Collaboration
- Create a Diverse, Inclusive Workforce
- Lead Change
- Focus on the Customer
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Account Manager, Natural Gas Industry
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Bethlehem, Pennsylvania, United States Eversource Energy Full timeJob SummaryEversource Energy is seeking a highly skilled professional to fill the role of Account Manager, Natural Gas Industry. This position will provide a coordinated point of contact for all customer issues related to gas distribution services, improving customer satisfaction, and contributing to the company's business objectives.Key...
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