Gas Distribution Services Representative

6 days ago


Bethlehem, Pennsylvania, United States Eversource Energy Full time
Job Summary

Eversource Energy is seeking a highly skilled professional to fill the role of Account Manager, Natural Gas Industry. This position will provide a coordinated point of contact for all customer issues related to gas distribution services, improving customer satisfaction, and contributing to the company's business objectives.

Key Responsibilities
  • Proactive Customer Relationship Management: Develop strong customer relationships within the assigned customer segment, ensuring timely installation of new or upgraded utility service and accurate load and revenue estimates.
  • Corporate Positioning: Develop and implement strategies for achieving corporate objectives with the small account customer base, including customer education, rate changes, and energy efficiency programs.
  • Customer Service: Enforce customer service policies, coordinate installation of new or upgraded utility service, and follow up on reliability or service quality problems.
  • Revenue Cycle: Collect contributions in aid to construction, deposit monies, and customer information necessary to establish a new or upgraded service for strategic account customers.
  • Promote new technologies to align with Eversource's net zero targets.
  • Proactively provide solutions for all new business opportunities that result in profitable, incremental gross margin to achieve targeted financial and growth objectives.
Requirements
  • Excellent communication skills (verbal and written)
  • Strong interpersonal skills
  • Management skills (leading, coaching, hiring, holding people accountable, etc.)
  • Strong business acumen and technical knowledge of electric and gas distribution systems
  • Ability to use PC, tablet, and desktop applications (e.g., Microsoft Word, Excel, and Salesforce)
Education and Experience
  • Bachelor's Degree in Engineering, Business Administration, or related discipline
  • At least three to five years of gas operations or equivalent experience
Compensation and Benefits
  • Eversource offers a competitive total rewards program
  • The annual salary range for this position is $92,060 to $ plus incentive
Working Conditions
  • Must be available to work emergency restoration assignments as required
  • Must be available to travel between MA/CT/NH as necessary
  • This position is categorized as safety-sensitive for the purpose of drug testing
Mental Aspects
  • Leadership Behaviors/Competencies:
    • Set and Communicate Direction and Priorities
    • Build Trusting Relationships
    • Manage and Develop People
    • Foster Teamwork and Cross-functional Collaboration
    • Create a Diverse, Inclusive Workforce
    • Lead Change
    • Focus on the Customer


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