Client Service Representative

5 days ago


Latham, New York, United States Banfield Full time
Job Summary

The Client Service Coordinator plays a vital role in driving the flow of clients and pets through the hospital, ensuring superior client care and maximizing the productivity of the veterinary medical team. This position requires exceptional communication skills, the ability to multitask, and a passion for delivering exceptional client service.

Key Responsibilities
  • Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
  • Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
Requirements
  • Leadership skills to drive client flow and maximize productivity.
  • Excellent communication skills to provide exceptional client service.
  • Ability to multitask and manage multiple responsibilities.
  • Strong problem-solving skills to identify and resolve client issues.
  • Ability to lift up to 50lbs and handle large animals up to 150lbs.
  • Valid driver's license and dependable transportation.
  • Weekend and evening availability, as the hospital is open Monday through Saturday.


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