Customer Service Representative

1 week ago


Latham, New York, United States AdaptHealth LLC Full time
About the Role

AdaptHealth LLC is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our patients, answering their inquiries, and resolving any issues they may have.

Key Responsibilities
  • Customer Service: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve their issues.
  • Order Processing: Process customer orders, verify customer information, and ensure accurate documentation.
  • Insurance Verification: Verify patient insurance coverage, determine eligibility, and obtain preauthorization as required.
  • Documentation: Review and verify documentation to ensure accuracy, completeness, and compliance with regulatory requirements.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Identify and resolve customer complaints and issues in a professional and courteous manner.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: One year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management.
  • Skills: Excellent customer service skills, analytical and problem-solving skills, decision-making, communication, and prioritization.
What We Offer

AdaptHealth LLC offers a competitive hourly wage of $16-19, a dynamic work environment, and opportunities for growth and development.



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