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Customer Service Representative

2 months ago

Latham, New York, United States Pool Company Full time
About the Role

We are seeking a highly motivated and customer-focused Inside Sales Associate to join our team at Pool Company. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Establish and maintain strong relationships with customers through effective communication and problem-solving skills.
  • Process and fulfill customer orders in a timely and efficient manner.
  • Handle customer inquiries and complaints in a professional and courteous manner.
  • Accurately process sales orders and generate invoices for products ordered.
  • Secure payment for invoices and obtain credit authorization as needed.
  • Evaluate and determine disposition of warranty items in accordance with manufacturer's policy and customer needs.
  • Estimate delivery dates to customers based on vendor production and delivery schedules.
  • Assist with receiving, shipping, and general warehouse duties.
Requirements
  • High school diploma or equivalent required.
  • 1+ year of related inside sales experience preferred.
  • Strong counter presence and ability to deal directly with customers.
  • Strong customer-service attitude and good communication skills.
  • Good computer skills, including MS Office programs.
  • Ability to work in a fast-paced environment and handle inventory, product allocations, and customer issues.
  • Familiarity with a related product line, such as pool supplies, parts, chemicals, or pool construction, is a plus.
About Us

Pool Company is the world's leading distributor of outdoor living products, with over 420 Sales Centers in 13 countries and a team of over 6,000 dedicated employees. We are committed to meeting the needs of our customers with pride and professionalism.

Why Join Us

We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business.