Veterinary Client Service Representative

6 days ago


Latham, New York, United States Ethos Veterinary Health Full time
About the Role

We are seeking a highly motivated and compassionate individual to join our team as a Client Service Representative. As a key member of our client-facing team, you will play a crucial role in delivering exceptional client service and support.

Responsibilities
  • Educate and Support: Provide clients and referring veterinarians with comprehensive information about our services and offer empathetic support over the phone and in person.
  • Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
  • Communication Expertise: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
  • Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
Requirements
  • Exceptional Communication Skills: Possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
  • Adaptability and Multitasking: Thrive in a fast-paced environment, navigating unexpected situations with ease and handling multiple tasks simultaneously.
  • Customer Service Excellence: Provide outstanding service, building positive relationships with clients and colleagues alike.
  • Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with ease.
Benefits
  • Competitive compensation package
  • Comprehensive benefits program, including medical, dental, vision, and 401k with employer match
  • Paid time off, including sick time
  • Opportunities for growth and professional development


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