Laboratory Outreach Representative
2 weeks ago
GENERAL OVERVIEW:
This role operates with a significant level of autonomy to execute specimen collection, registration, and preparation for transport as the primary responsibility. The position is essential in recognizing and fulfilling the requirements of laboratory clientele. Communication occurs both within the office and via telephone to deliver information and address inquiries related to test orders, submission protocols, and results status. Proficient use of information systems is required to collect data and monitor client interactions. Consistent demonstration of competency, dependability, productivity, and empathy is expected.
EDUCATIONAL BACKGROUND & EXPERIENCE:
- High school diploma or equivalent is mandatory.
- A minimum of six months of phlebotomy experience with proven proficiency in specimen collection from patients of varying ages is essential.
- A valid Michigan motor vehicle license and reliable transportation with insurance are required for site rotations and sample transport.
- Ability to adhere to both written and verbal instructions while showcasing outstanding customer service skills is necessary.
- Successful experience with information systems and organized work practices is required.
- Prior experience in a hospital or clinical laboratory setting is preferred.
- Familiarity with medical terminology is advantageous.
- A diploma or certificate from a formal phlebotomy training program is preferred.
CERTIFICATIONS/LICENSES REQUIRED:
A valid Michigan motor vehicle license must be maintained.
ADDITIONAL INFORMATION:
- Organization: Henry Ford Health
- Department: Laboratory Outreach
- Shift: Day Job
- Union Code: Not Applicable
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