Laboratory Service Representative

4 days ago


Detroit, Michigan, United States Henry Ford Health System Full time
Job Summary

We are seeking a skilled Laboratory Service Representative to join our team at Henry Ford Health System. As a key member of our laboratory team, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our laboratory services.

Key Responsibilities
  • Customer Service: Interact with laboratory customers to provide information and resolve problems related to test requests, submission requirements, and result status.
  • Specimen Collection: Perform specimen collection duties, including collecting and processing specimens, as required.
  • Communication: Demonstrate strong communication skills, serving as a resource for laboratory staff and customers.
  • Problem-Solving: Use problem-solving skills to resolve customer complaints and issues in a timely and professional manner.
  • Teamwork: Collaborate with laboratory staff to ensure the efficient operation of laboratory services.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Two to three years of clinical laboratory experience, with a working knowledge of specimen collection, handling, preparation, and workflow.
What We Offer

As a Laboratory Service Representative at Henry Ford Health System, you will have the opportunity to work in a dynamic and fast-paced environment, with a team of dedicated professionals who are passionate about delivering exceptional patient care. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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