Customer Success Manager

1 week ago

Washington, Washington, D.C., United States EverDriven Technologies LLC Full time
About the Role

**Customer Success Manager**

We are seeking a highly skilled and experienced Customer Success Manager to join our team at EverDriven Technologies LLC. As a key member of our organization, you will play a critical role in driving growth and supporting our clients in the transportation management industry.

Key Responsibilities:

  • Client Relationship Management: Build and maintain strong relationships with our clients, understanding their needs and identifying opportunities to enhance our products and services.
  • Onboarding and Support: Execute effective onboarding processes and provide ongoing support to ensure customer satisfaction and retention.
  • Account Management: Manage account relationships and pricing to ensure alignment with client needs and goals.
  • Collaboration and Communication: Engage with school district personnel, internal teams, and other stakeholders to provide tailored solutions and support to our clients.

Requirements:

  • Education: Bachelor's degree or equivalent experience in a related field.
  • Experience: Minimum 5 years of experience in business development, customer success, or a related field.
  • Skills: Strong interpersonal and communication skills, problem-solving abilities, and ability to manage multiple projects.

What We Offer:

  • Competitive Salary and Bonus: A competitive salary and annual bonus structure.
  • Remote Work Options: The opportunity to work remotely with occasional field visits.
  • Benefits Package: A comprehensive benefits package, including medical, dental, vision insurance, life and disability insurance, paid time off, holidays, and a 401K plan.

Our Commitment:

We are committed to building an inclusive workplace where all individuals are valued and have equal opportunities for employment. We integrate environmental, social, and governance values into our culture and operations to support our mission of providing equal opportunities for all children.

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