Hotel Guest Experience Director

3 weeks ago


Cleveland, Ohio, United States New Waterloo Full time
About the Role: New Waterloo is seeking an experienced Hotel Guest Experience Director to lead our front office team. In this critical role, you will oversee the day-to-day operations of the hotel's front desk, concierge, and night operations teams. Your primary objective will be to deliver exceptional guest experiences, ensuring that every stay is memorable and exceeds expectations. To succeed in this position, you must possess excellent communication skills, a deep understanding of hotel operations, and the ability to work collaboratively with other departments. A key aspect of this role will be developing and implementing strategies to drive business growth, improve operational efficiency, and increase guest satisfaction. If you are a seasoned hospitality professional with a passion for delivering exceptional service, we invite you to apply for this challenging and rewarding opportunity. Estimated salary: $70,000 - $90,000 annually.

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