Business Operations Associate
3 weeks ago
**Job Description:**
We are seeking a Business Operations Associate to join our team at TeamLogic IT of Northeastern Massachusetts. As an Office Coordinator, you will be responsible for providing administrative support, managing appointments, and ensuring seamless communication between customers and engineers.
Key Responsibilities:
- Manage and schedule appointments, ensuring timely communication with customers and engineers.
- Utilize ticketing systems to track and resolve customer issues efficiently.
- Perform general administrative duties such as supply ordering, restocking, filing, shredding, etc.
- Collaborate with the engineering team to ensure timely resolution of customer problems.
- Provide exceptional customer service through phone and email interactions.
Requirements:
- Strong written and verbal communication skills.
- Experience using Microsoft Office Suite.
- Familiarity with ticketing systems.
- Willingness to learn new tasks.
Preferred Qualifications:
- 3+ years of experience in resource scheduling.
- Excellent Customer Service skills.
Compensation and Benefits:
- $55,000 - $70,000 per year (estimated salary range based on location and industry standards).
- 401(k) matching.
- Health insurance.
- Paid time off.
About Us:
We are a family-owned IT Managed Services Provider with a strong presence in the Northeastern Massachusetts region. Our commitment to exceptional service has earned us a ranking of #45 on the MSPmentor.net Top 501 Managed Service Providers.
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