Operations Manager

6 days ago

Bloomington, California, United States Cargomatic Full time
Job Overview

Cargomatic is seeking a highly skilled Operations Manager to oversee the daily operations in our logistics and transportation department. As a key member of our team, you will be responsible for ensuring efficient and high-quality service delivery, maintaining smooth logistics, and optimizing Key Performance Indicators (KPIs) to meet business objectives.

Key Responsibilities
  • Leadership & Team Management: Lead and manage the operations team, including drivers and coordinators, to ensure high levels of on-time pickups, deliveries, and exceptional service.
  • Customer Service: Provide high-level customer service support, addressing escalations, resolving issues promptly, and ensuring overall customer satisfaction.
  • Dock Operations: Work closely with the dock supervisor to ensure successful daily dock launches and smooth operational flow.
  • Driver Coordination: Manage and support drivers, maintaining records of times, routes, and special handling assignments. Ensure compliance with company policies and safety regulations.
  • KPI & Report Management: Track, manage, and report on Key Performance Indicators (KPIs), including on-time deliveries, driver performance, and customer service metrics.
  • Operational Oversight: Manage and oversee Open Job Reports, daily Proof of Delivery (POD) reconciliation, pickup dispatch, and rate adjustments.
  • Job Assignment & Dispatching: Assign B2B/B2C jobs, manage key accounts, and build delivery jobs manually when needed.
  • Problem-Solving & Decision Making: Handle day-to-day operational challenges, provide ETA updates, support customer service teams, and handle ad-hoc delivery/pickup requests.
  • Meetings & Communication: Attend weekly operations meetings and communicate key updates to stakeholders.
Requirements
  • Leadership Skills: Proven ability to lead, manage, and develop teams effectively.
  • Communication: Strong written and verbal communication skills, with the ability to manage customer relationships and provide clear guidance to teams.
  • Problem-Solving: Exceptional problem-solving and analytical skills, with the ability to make quick decisions in a fast-paced environment.
  • Technical Skills: Intermediate to advanced working knowledge of Microsoft Excel and familiarity with logistics/transportation software.
  • Adaptability: Comfort with ambiguity, rapidly shifting priorities, and a dynamic work environment.
  • Urgency & Prioritization: Ability to work with a sense of urgency, prioritize tasks, and meet tight deadlines.
  • Experience: Previous experience in logistics, transportation, or dispatch operations is strongly preferred.
  • Language Skills: (Preferred) Bilingual in Spanish.

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