Field Service Specialist

1 month ago


Kansas City, Missouri, United States CANNON Instrument Company Full time
Job Title: Field Service Engineer

The Field Service Engineer is a critical role within our organization, responsible for providing technical support to our customers. This includes installing, repairing, and conducting preventative maintenance on our instruments, as well as training customers on their use.

Key Responsibilities:
  • Successfully complete new instrument installations, instrument upgrades, preventative maintenance, repairs, troubleshooting, and other related service functions
  • Timely communication with customers, Team Leads, and office staff
  • File field service reports upon completion of all service, installation, and support jobs
  • Maintain positive relationships with customers through consistent and prompt communication
  • Maintain limited parts inventory for common service and maintenance items
  • Assist with regional trade shows and sales support
  • Other duties as assigned
Requirements:
  • Two years' experience with automated electro-mechanical instrumentation preferred
  • Two years' experience in overnight travel for field service work
  • Two year technical degree or equivalent technical experience
  • Valid driver's license
  • Strong technical problem solving, interpersonal, and communication skills
  • Ability to read and utilize electrical schematics and mechanical drawings
  • Strong mechanical skills, use of hand tools including soldering equipment, multimeter and oscilloscope
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • This position frequently requires standing, sitting, walking, reaching, talking, hearing and operation of motor vehicles.
  • This position occasionally requires finger dexterity, climbing, crawling, lifting (average weight of 20lbs) and visual acuity.


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