Field Service Specialist

3 weeks ago


Kansas City, Missouri, United States RxSight, Inc. Full time
Job Summary

RxSight, Inc. is seeking a highly skilled Field Service Specialist to join our team. As a Field Service Specialist, you will be responsible for managing customer equipment to ensure optimal uptime and problem resolution relating to RxSight technology.

Key Responsibilities
  • Manage customer equipment to ensure optimal uptime and problem resolution relating to RxSight technology.
  • Work closely with RxSight Technical Support to provide feedback essential information relating to RxSight Light Delivery Device (LDD) performance as well as opportunities for improvement for future design and development consideration.
  • Installations of all equipment and proper recording of Out Of Box Quality (OOBQ) tracking and standards to ensure continues improvement and customer satisfaction.
  • Work closely with Technical Support as well as Research and Development to ensure the fastest possible data feedback as possible.
  • Perform customer site survey procedures, working with customers on preparation of installation or RxSight equipment.
  • Provide on-site support and phone support for Customers within region to ensure uptime and customer satisfaction.
  • Perform and monitor preventive maintenance for all equipment within region, within 30 days of expiration.
  • Ensure installed base data is accurate always and configuration management (serial numbers, installation dates, etc.)
  • Manage spare part inventory (trunk stock) to ensure accuracy of field levels.
  • Ensure used parts are returned to RxSight within 24 hours of being replaced at a customer site.
Requirements
  • Associates of Science in electronics, mechanical, optical or 3 years of medical device experience
  • Training to be completed per the training plan for this position as maintained in the document control system
  • General understanding of Business Systems software is highly desirable, with knowledge of Field Support software and automation tools.
  • General use of Microsoft Office products with an emphasis on Excel use, including Pivot Tables, Macro's, etc.


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