Luxury Spa Coordinator

22 hours ago


Boston, Massachusetts, United States BIOLOGIQUE RECHERCHE Full time
About the Role

Biologique Recherche is a principled, artisanal skincare line that offers expert recommendations for professionals. As our Spa Coordinator/Brand Ambassador, you will be responsible for ensuring a positive client experience in our Boston Ambassade.

Key Responsibilities
  • Greet clients and assist them during their visit, providing exceptional customer service.
  • Serve as the friendly face of the spa, maintaining organized operations and a polished demeanor.
  • Deliver gracious hospitality and ensure a smooth check-in and check-out process.
  • Manage spa phone communications, schedule appointments, and provide product knowledge.
  • Sell services, packages, retail products, and handle payments.
  • Maintain spa operations, track inventory, and supervise daily activities.
Requirements
  • Excellent verbal and written communication skills.
  • Social perceptiveness and situational awareness in a luxury environment.
  • Professional manner, discretion, and appearance.
  • 5+ years of customer service experience.
  • 2+ years of sales experience in a retail environment.
  • 2+ years in the spa industry and/or hospitality.
  • Knowledge of Microsoft Office and/or GSuite.
  • CPR/First Aid Certified (a plus).

The estimated salary for this role is $65,000 - $85,000 per year, depending on experience.



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