Spa Coordinator/Brand Ambassador

4 days ago


Boston, Massachusetts, United States BIOLOGIQUE RECHERCHE Full time
About the Role

We are seeking a skilled Spa Coordinator/Brand Ambassador to join our team at Biologique Recherche in Boston. As a key member of our luxury skincare brand, you will be responsible for delivering exceptional client experiences and promoting our premium products.

Job Description

The ideal candidate will possess excellent communication and customer service skills, with experience working in high-end luxury environments. Your primary responsibilities will include:

  • Greeting clients and ensuring a positive guest experience throughout their visit.
  • Acting as a host and ambassador for the BR experience, delivering gracious hospitality and maintaining a polished and professional demeanor.
  • Scheduling appointments, maximizing bookings, and coordinating spa operations to ensure seamless check-in and check-out processes.
  • Managing spa phone and email communications, including answering client inquiries, appointment requests, and providing product knowledge.
  • Selling services, packages, and retail products, as well as processing payments.
  • Maintaining spa operations, including tracking inventory, stocking supplies, and ensuring a clean and safe environment.
Requirements

To succeed in this role, you will need:

  • Excellent verbal and written communication skills, with experience in customer service and sales.
  • Social perceptiveness and situational awareness, particularly in a luxury environment.
  • A professional manner, discretion, and appearance.
  • At least 5 years of customer service experience, with 2+ years in sales and 2+ years in the spa industry or hospitality.
  • Knowledge of Microsoft Office and/or GSuite.
  • CPR/First Aid certification is a plus.
Compensation

We offer an estimated annual salary of $60,000-$80,000 based on your qualifications and experience. Additionally, you will have access to comprehensive benefits and opportunities for professional growth.



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