Hotel Manager

2 weeks ago

Boston, United States Snow King Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

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Location Description

The Boston Harbor Hotel is Boston’s premier waterfront hotel, where luxury service is personal. We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunity. All candidates must display superior service orientation, be willing to learn and work as part of our team. Due to the nature of our business, schedule flexibility is required for all positions.


Overview

JOB SUMMARY

The Hotel Manager functions as the strategic leader of the property’s operational departments. Reporting to the General Manager and a member of the Hotel’s Executive Committee, the Hotel Manager is the key liaison between the hotel’s operations and is responsible for developing and implementing strategies to maximize profitability. This is a highly empowering position, ensuring the implementation of our Forbes Five-Star service culture, and initiatives, while providing personalized services to result in increased guest and client loyalty.

KEY RESPONSIBILITIES

The primary responsibilities for the Hotel Manager include but are not limited to:

  1. Oversee the strategy and operations for the following sub-departments: Rooms, Food & Beverage (Restaurants, Bar, Banquets, In-Room Dining, Stewarding), Health Club & Spa at Rowes Wharf, Engineering, and Security departments.
  2. Work directly with operational managers and food & beverage sub-department heads including Rowes Wharf Sea Grille, Dark Bar, Stewarding, In-Room Dining, Dandelion Marketplace, and seasonal programming.
  3. Assist senior managers with the development of departmental goals and help to develop action steps to achieve those goals within identified timelines.
  4. Monitor costs and implement strategies for cost control without compromising service quality. Ensure that Hotel Effectiveness is adopted as the primary labor management tool across all hotel departments.
  5. Serve as a liaison for the Boston Harbor Hotel and our management company/owners in conjunction with the General Manager for all operational issues.
  6. Analyze service issues, identify trends and respond to all guest comments in a timely, professional manner.
  7. Ensure brand and business initiatives are implemented and communicate follow-up actions to the team as necessary.
  8. Regularly review guest feedback, surveys, and reviews to identify areas of improvement.
  9. Work with the hotel’s Executive Committee to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
  10. Assist with the preparation of annual budgets and marketing plans for assigned departments while administering in a fiscally responsible manner.
  11. Function as a key liaison with the Sales Team and Catering/Conference Services department to ensure maximum profitability on banquet and catering functions.
  12. Attract and select talent, coach and develop team members, and engage and align team members to successfully implement initiatives.
  13. Collaborate with sales and marketing teams to maintain the hotel’s unique position as a luxury Boston icon.
  14. Communicate with team members and managers to ensure operational needs are met and facilitate regular operational meetings.
  15. Prepare and manage the Capex plan and products for expenditure, with direction from the General Manager.
  16. Establish and achieve quality and guest satisfaction goals; respond in a courteous and prompt manner to all guest questions, complaints, and/or requests.
  17. Ensure consistent adherence to Forbes Five-Star service and Boston Harbor Hotel brand standards, while elevating product and service.
  18. Manage the flow of labor between departments and create an environment of engagement for team members.
  19. Utilize guest/customer feedback to improve service delivery and loyalty. Communicate a clear and consistent message regarding the hotel.

Qualifications

JOB QUALIFICATIONS

In addition to performance of the key responsibilities, this position may be required to possess a combination of the following skills and experiences:

  1. Requires a working knowledge of division operations as well as luxury core standards and standard operating procedures.
  2. Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
  3. Demonstrate ability to work with maximum efficiency, accuracy, and attention to detail.
  4. Ability to effectively lead and work cohesively as part of a team.
  5. Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
  6. Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills.
  7. Ability to communicate effectively in the English language both verbally and in writing. A second language is desirable.
  8. Must have experience in all Microsoft Office and industry relevant POS systems.
  9. Demonstrated knowledge of budget planning and financial controls.

Experience

Minimum of Five (5) years working in a Luxury Environment, including at least two (2) or more years in a similar role, including but not limited to Director of Operations and/or Director of Food & Beverage.

Education

Bachelor’s Degree required, preferably specializing in Hospitality, Business Administration, and/or related major, or equivalent experience is required.

Licenses or Certificates

Preferably TIPS and ServSafe Certification.

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