Guest Experience Ambassador
2 weeks ago
We are seeking a skilled Guest Experience Specialist to join our team at Parkland Health and Hospital System. As a key member of our healthcare team, you will play a vital role in ensuring that our patients and their families receive exceptional care and service.
Key Responsibilities:- Provide warm welcomes and farewells to patients, families, and visitors, promoting a positive experience and patient-centered care.
- Act as a liaison between patients, families, and hospital departments, ensuring seamless communication and referrals.
- Maintain a clean and comfortable environment, ensuring infection prevention and proper use of hand hygiene.
- Interface with affiliated facilities to expedite and assist in providing efficient service to patients.
- Physically escort patients and families to clinical areas, ensuring comfort and safety.
- Provide concierge services, making transportation arrangements and locating inpatient room numbers and outpatient clinic locations.
- Answer telephones, access computerized information, and provide general hospital campus information.
- Maintain positive working relationships with staff in all areas of the hospital, facilitating effective communication and collaboration.
- Identify ways to improve work processes and customer satisfaction, making recommendations to supervisors and implementing and monitoring results.
- Stay abreast of latest developments in customer service, attending seminars and workshops, and reading internal publications.
- One year of experience in a healthcare or customer service environment.
- Strong interpersonal skills and ability to represent Parkland in a positive and effective manner.
- Exceptional customer service skills, with the ability to diffuse emotionally charged situations.
- Ability to apply sound judgment and multi-task patient, family, and visitor requests and needs.
- Basic computer skills, with competency in computerized information systems.
Parkland Health and Hospital System is an equal opportunity employer, committed to diversity and inclusion. We prohibit discrimination based on age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. Our campus is tobacco and smoke-free.
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