Guest Experience Ambassador

12 hours ago


Dallas, Texas, United States Parkland Health and Hospital System (PHHS) Full time
Patient-Centered Care at Parkland Health and Hospital System

We are seeking a skilled Guest Experience Specialist to join our team at Parkland Health and Hospital System. As a key member of our healthcare team, you will provide exceptional hospitality and customer service to patients, families, and visitors, ensuring a positive experience throughout their journey with us.

Key Responsibilities:
  • Provide a warm welcome to patients, families, and visitors, promoting patient-centered care and serving as a liaison to identify resources for a positive experience.
  • Maintain a clean, neat, and comfortable environment, ensuring referrals for families to appropriate department resources.
  • Interface with affiliated facilities to expedite and assist in providing efficient service to patients.
  • Physically escort patients and families to clinical areas, ensuring comfort and safety at all times.
  • Serve as a liaison between clinic departments, physicians, patients, and families, providing concierge services and making transportation arrangements upon request.
  • Locate and provide patients, visitors, and hospital staff with inpatient room numbers, outpatient clinic locations, and general hospital campus information.
  • Answer telephones, access computerized information, and provide general information regarding the hospital.
  • Maintain a positive working relationship with staff in all areas of the hospital to facilitate effective communication between staff and visitors.
  • Identify ways to improve work processes and improve customer satisfaction, making recommendations to supervisors and implementing and monitoring results as appropriate.
Requirements:
  • One year of experience in a healthcare or customer service environment.
  • Strong interpersonal skills and the ability to represent Parkland in a positive and effective manner.
  • Exceptional customer service skills, with the ability to diffuse emotionally charged situations.
  • Basic computer skills, with competency in computerized information systems.

Parkland Health and Hospital System is an equal opportunity employer and prohibits discrimination based on age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.



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