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Senior Patient Advocate

2 months ago

Quincy, Massachusetts, United States Gather Health Full time
About Gather Health


Gather Health is a collaborative network of outreach professionals, healthcare providers, and, most importantly, patient advocates dedicated to transforming lives and communities.

We deliver comprehensive social and medical support to our patients, addressing their needs both within our healthcare facilities and in their residences.

We partner with local leaders to cultivate communities and offer personalized care experiences tailored to the seniors residing within them.

When we gather, we embody love, compassion, community, and care.

Role Overview


Our senior patients in the communities we serve encounter various social challenges, known as "Social Determinants of Health" (SDOH).

Referred to internally as the "Gather Guide Partner," this role involves working closely with our patients to assess their needs, exploring solutions to overcome barriers, and ultimately facilitating access to essential resources.

These challenges may include issues such as food insecurity, social isolation, and transportation difficulties.

The Gather Guide Partner (GGP) will develop a deep understanding of our patients and their unique circumstances, becoming their trusted and consistent point of contact.


The GGP will collaborate with our primary care providers, Emergency Medical Technician Partners (EMTs), and clinic administrators as part of a cohesive care team.

This collaboration enables us to address the "whole" patient, rather than solely focusing on their physical health.

As a result, the GGP plays a crucial role in our mission to deliver the highest quality of care and support, driven by a profound sense of commitment and compassion, ultimately striving for equity in healthcare.


Daily Responsibilities

The daily routine of a GGP will vary based on the needs of our patients.

The majority of your time will be spent in your assigned clinic, where you will engage with our patients in person, as well as through phone calls and virtual consultations.

Some of the daily responsibilities will include, but are not limited to:

  • Managing phone communications (both outbound and inbound) with patients to provide tailored and high-quality service
  • Conducting in-person assessments with new patients to identify their specific social needs and documenting findings
  • Escorting patients to examination rooms for clinician consultations
  • Collaborating with patients and the care team to create individualized care plans
  • Researching community resources relevant to our patients' needs
  • Proactively engaging with community organizations to explore potential partnership opportunities
  • Continuously expanding our resource network to address gaps in transportation, food access, activities, and social connections
Minimum Qualifications

  • At least one year of experience in medical settings, community organizations, hospitality, or related service fields
  • Familiarity with medical terminology
  • Experience in one-on-one interactions with patients or customers
  • Proven experience in roles requiring frequent communication via phone and in-person
  • High school diploma or G.E.D.
  • Proficiency with basic office tools such as email and calendar applications
  • Strong verbal, written, and reading comprehension skills in English
  • Availability to work standard office hours, Monday through Friday
  • Eligibility to work for any employer in the United States
Preferred Qualifications

  • Experience working with seniors or individuals facing complex social challenges
  • Background in a primary care setting
  • Certification as a phlebotomist
  • Associate's or bachelor's degree
  • Bilingual proficiency in Mandarin, Cantonese, or Vietnamese
  • Experience as a birth or end-of-life doula
Key Traits for Success

  • Compassionate - treats individuals with kindness
  • Patient - remains calm and composed
  • Nonjudgmental - offers others the benefit of the doubt
  • Understanding - recognizes that everyone has unique challenges
  • Helpful - finds fulfillment in enhancing others' lives
  • Friendly - fosters enjoyable interactions
  • Outgoing - enjoys engaging with others and building connections
  • Relatable - naturally forms human connections through warmth and humor
  • Positive - maintains an optimistic outlook
  • Flexible - adapts easily to changing business needs
  • Dedicated - committed to serving others
  • Organized - manages time effectively and operates efficiently
  • Reliable - takes responsibilities seriously and consistently shows up on time
Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM

Why Choose Gather Health?

  • We are a mission-driven organization passionate about transforming the primary care experience for seniors
  • Our innovative business model is at the forefront of the primary care industry
  • Our leadership team comprises experienced professionals dedicated to creating exceptional patient and employee experiences
  • We are intentionally cultivating a strong company culture that promotes a compassionate and joyful work environment
  • The organization was founded by seasoned co-founders with a proven track record in the healthcare sector
  • We offer competitive compensation and benefits for our full-time team members, including:
o Market-based salaries

o Paid Time Off (3 weeks per year, accruing with each pay period)

o 11 Paid Holidays

o Comprehensive medical insurance (health, dental, vision) with immediate enrollment

o Short and Long-Term disability insurance at no cost to employees

o Basic life insurance coverage at no cost to employees

o 401K matching up to 4% of income

o Employee Assistance Program at no cost to employees

o Additional supplemental benefits available at discounted rates (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.)

Gather Health is an Equal Opportunity Employer.

All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.


Gather Health is an Equal Opportunity Employer.

All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.