Patient Access Services Representative

3 weeks ago


Quincy, Massachusetts, United States Grand Itasca Full time
About the Role

The Patient Access Services Representative plays a vital role in ensuring a smooth patient experience at Grand Itasca Clinic & Hospital. As a key member of our team, you will be responsible for completing the registration process for patients, verifying insurance, and ensuring that all necessary documents are obtained.

Key Responsibilities
  • Arrive patients for scheduled appointments by obtaining necessary consents, signatures, documents, and insurance verification.
  • Schedule patient appointments and collect co-pays at time of service.
  • Identify coverage or self-pay issues and engage the Financial Advocates as needed.
  • Enter patient information and scan required documents in the scheduling system.
  • Collaborate with the Business Department to support revenue cycle.
  • Utilize excellent customer service skills with both patients and coworkers.
Requirements
  1. Must be 18 years of age or older.
  2. One year of customer service experience.
  3. Associate degree in business related field is preferred.
  4. Ability to collect co-payments and present fiscal information.
  5. Great computer skills.
  6. Fantastic customer service skills.
  7. Adhere to all Grand Itasca Clinic & Hospital policies.
  8. Maintain consistent and reliable attendance.
  9. Ability to cover all Patient Access areas as needed.
  10. One year admitting experience and/or health insurance experience preferred.
About Grand Itasca

Grand Itasca brings the benefits of a large and respected health system to our local community. We are a non-profit, state-of-the-art, integrated clinic and hospital that is proud to offer a range of high-quality providers, specialties, and services to our community. Enjoy our patient-centered, comprehensive approach, close to home without venturing from the beauty of northern Minnesota.

EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.



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