Senior Manager, Enterprise Services Issues

9 hours ago

New York, New York, United States Capital One Full time
Job Title: Senior Manager, Enterprise Services Issues

Capital One is seeking a highly experienced Senior Manager to join our Enterprise Services team. As a Senior Manager, you will be responsible for leading the portfolio of issues and events for Enterprise Services, ensuring that our risk management practices are aligned with industry standards and best practices.

Key Responsibilities:
  • Oversee the portfolio of issues and events for Enterprise Services, ensuring that they are properly documented and managed in accordance with expected timelines and policies.
  • Partner with issue and event managers, owners, and analysts to ensure that all issues and events are appropriately documented and managed.
  • Conduct analysis, identify trends, and report on the status of the issue and event program.
  • Design and deliver regular training for issue and event managers, owners, and analysts on their roles and responsibilities, methodology, and tools used to manage issues and events.
  • Identify ways to improve and streamline the identification, assessment, and mitigation processes for issues and events.
  • Provide guidance to Enterprise Services teams on risk management principles in accordance with Enterprise frameworks.
  • Maintain awareness of risks, issues, and events within all Enterprise Services teams.
  • Foster effective partnerships and collaborate with First and Second Line technology and risk management partners.
  • Participate in risk and other management forums and contribute to continuous improvement of risk, issue, and event management practices.
  • Support and possibly lead cross-functional teams through various initiatives.
  • As applicable, support interactions with Internal Audit and Regulatory agencies.
  • Participate in and execute other special projects for the team on a periodic basis.
  • Develop and manage reporting tools, including Tableau dashboards.
  • Partner with the Central Governance Leadership Team to proactively drive innovation and change to further the program's aspiration to be best in class.
Requirements:
  • Bachelor's Degree or military experience.
  • At least 4 years of experience working in the financial services industry.
  • At least 5 years of experience in issue or event management, process and data quality, risk management, or audit, or a combination.
  • At least 5 years of experience in cybersecurity, technology, risk management, or audit.
  • At least 4 years of project or process management experience.
  • At least 2 years of experience working in an Agile environment.
  • At least 3 years of experience with administrative tools such as G-Suite and Tableau.
  • At least 3 years of experience in root cause development and analysis.
  • Strong written and verbal communication skills, including drafting and communicating presentations and analytical assessments to senior management.
Preferred Qualifications:
  • 5+ years of experience working in the financial services industry.
  • 7+ years of experience in issue or event management, process quality, risk management, or audit, or a combination.
  • 7+ years of experience in the fields of cybersecurity, technology, risk management, or audit.
  • 7+ years of experience in business process management or project management.
  • 2+ years of experience with people leadership.
  • Ability to partner and interact effectively across organizational levels and business units and to influence as warranted and appropriate to drive consensus.
  • Risk management, cybersecurity, or technology risk certifications.
  • Business process management, Six Sigma, Lean, or project management/agile certifications.
  • 1+ year of consulting experience with a Big 4 firm.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

  • Enterprise Sales Executive

    4 weeks ago

    New York, New York, United States Slack Enterprise Full time

    Job SummaryWe are seeking an exceptional Enterprise Sales Executive to join our team at Slack Enterprise. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our presence in the Retail & Consumer Packaged Goods (CPG) vertical.Key ResponsibilitiesOwn the full sales cycle from lead to close, establishing lasting...

  • Enterprise Sales Representative

    2 weeks ago

    New York, New York, United States Slack Enterprise Full time

    Job DescriptionSlack is a leading technology company that aims to simplify, make more pleasant, and more productive the working life of its users. We believe that culture is the compass to success, and our Slack Values are woven into the fabric of all we do. We are seeking an exceptional Enterprise Salesperson to focus on our largest customers and...

  • Senior Enterprise Architect

    4 weeks ago

    New York, New York, United States Enterprise Blueprints Full time

    About the RoleEnterprise Blueprints is seeking an experienced Enterprise/Principal Architect to join our team. As a key member of our architecture consultancy, you will be responsible for designing and implementing complex commercial solutions.Key ResponsibilitiesDevelop and maintain enterprise architecture frameworks and standardsLead the design and...

  • Enterprise Management Trainee Internship

    5 days ago

    New York, New York, United States Enterprise Holdings Full time

    OverviewAre you looking to gain valuable business and leadership skills? The Enterprise Management Internship is designed to provide university/college students with real-world professional experience and help you stand out from the crowd.As a paid intern with Enterprise, you'll learn what it takes to run a successful business and acquire highly marketable...

  • Senior Enterprise Sales Manager

    2 weeks ago

    New York, New York, United States Disability Solutions Full time

    Job Title: Senior Enterprise Sales ManagerAt Disability Solutions, we're committed to empowering individuals with disabilities to achieve their full potential. As a Senior Enterprise Sales Manager, you'll play a critical role in driving our mission forward by leading a team of sales professionals who specialize in providing innovative solutions to Fortune...

  • Senior Enterprise Account Manager

    2 weeks ago

    New York, New York, United States IT Consulting Firm Full time

    Senior Enterprise Account ManagerWe are seeking a seasoned Senior Enterprise Account Manager to join our team at IT Consulting Firm. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and delivering exceptional customer experiences.Key Responsibilities:Foster...

  • Senior Lead Engineer, Enterprise Services

    4 days ago

    New York, New York, United States Loews Hotels & Co Corporate Office Full time

    Job Title: Senior Lead Engineer, Enterprise ServicesLoews Hotels & Co Corporate Office is seeking a highly motivated and experienced Senior Lead Engineer, Enterprise Services to join our team. As a key member of our IT department, you will be responsible for providing technical leadership and expertise in the implementation and management of Enterprise...

  • Senior Lead Engineer, Enterprise Services

    3 weeks ago

    New York, New York, United States Loews Hotels Full time

    {"title": "Enterprise Services Leadership Opportunity", "subtitle": "Join our team as a Senior Lead Engineer, Enterprise Services", "content": "At Loews Hotels & Co, we are seeking a highly motivated and experienced Senior Lead Engineer, Enterprise Services to join our team. As a key member of our Enterprise Services team, you will be responsible for...

  • Senior Enterprise Systems Engineer

    1 week ago

    New York, New York, United States White & Case Full time

    Job Title: Senior Enterprise Systems EngineerWhite & Case is seeking a highly skilled Senior Enterprise Systems Engineer to join our team. As a Senior Enterprise Systems Engineer, you will be responsible for managing the ownership of configuration, deployment, management, and administration of certain third-party enterprise systems, custom in-house...

  • Enterprise Customer Success Senior Manager

    3 weeks ago

    New York, New York, United States Careers at Roambee Full time

    {"title": "Enterprise Customer Success Senior Manager", "description": "Job Title: Enterprise Customer Success Senior ManagerRoambee is seeking an experienced Enterprise Customer Success Senior Manager to enhance its market presence and intelligence solution offerings.This role involves a consultative, value-driven sales strategy targeting major enterprises...

  • Senior Manager, Crisis and Issues Management

    4 weeks ago

    New York, New York, United States Weber Shandwick Full time

    About the RoleWe are seeking a highly skilled Senior Manager to join our Global Crisis and Issues Practice in New York. As a key member of our team, you will play a critical role in helping our clients navigate complex crises and issues, while also driving business growth and development.Key ResponsibilitiesSupport a range of issues and crisis communications...

  • Enterprise Risk Management Senior Analyst

    10 hours ago

    New York, New York, United States Summit Federal Credit Union Full time

    Job Title: Enterprise Risk Management Senior AnalystJoin the Summit Federal Credit Union team as an Enterprise Risk Management Senior Analyst, responsible for supporting the objectives of the enterprise-wide risk management program.Key Responsibilities:Develop and execute an enterprise risk management program, including third-party risk management.Represent...

  • Enterprise Customer Success Senior Manager

    2 weeks ago

    New York, New York, United States Careers at Roambee Full time

    Job Title: Enterprise Customer Success Senior ManagerRoambee is seeking an experienced Enterprise Customer Success Senior Manager to enhance its market presence and intelligence solution offerings. This role involves a consultative, value-driven sales strategy targeting major enterprises in the Pharmaceuticals, Food, Chemicals, Electronics, Automotive, and...

  • Senior Enterprise Systems Engineer

    2 weeks ago

    New York, New York, United States White & Case Full time

    Job Title: Senior Enterprise Systems EngineerWhite & Case is seeking a highly skilled Senior Enterprise Systems Engineer to join our team. As a key member of our Technology Team, you will be responsible for managing the ownership of configuration, deployment, management, and administration of certain third-party enterprise systems, custom in-house...

  • Enterprise Architect

    2 weeks ago

    New York, New York, United States Enterprise Blueprints Full time

    Principal Architect - Financial ServicesAt Enterprise Blueprints, we're passionate about architecture and its impact on businesses. As a Principal Architect - Financial Services, you'll be part of a boutique IT architecture consultancy that's been driving growth and innovation for over 15 years.We're looking for an experienced architect who can lead our...

  • Senior Manager, Corporate Issues Specialist

    2 weeks ago

    New York, New York, United States Weber Shandwick Full time

    About the RoleWe are seeking a highly skilled Senior Manager to join our Global Corporate Crisis and Issues Practice in our New York office. As a key member of our team, you will play a critical role in helping our clients navigate complex crises and issues, leveraging your expertise in crisis communications, issues management, and reputation protection.Key...

  • Senior Lead Engineer, Enterprise Services

    4 weeks ago

    New York, New York, United States Loews Hotels Full time

    About Loews Hotels & CoLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Our company is headquartered in New York City, located in the heart of Midtown Manhattan, and supports our properties throughout the United States and Canada.Our TeamOur talented teams...

  • Senior Enterprise Customer Success Manager

    4 weeks ago

    New York, New York, United States Signifyd Full time

    Job Title: Senior Enterprise Customer Success ManagerAs a Senior Enterprise Customer Success Manager at Signifyd, you will be responsible for managing the ongoing success of a portfolio of large, enterprise customers. You will work closely with multiple teams to ensure alignment with customer objectives and build a strategic view of your accounts to ensure...

  • Senior Lead Engineer, Enterprise Services

    16 hours ago

    New York, New York, United States Loews Hotels Full time

    About Loews Hotels & CoLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada.Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their...

  • Enterprise Architect

    2 weeks ago

    New York, New York, United States Enterprise Blueprints Full time

    Principal Architect - Financial ServicesAt Enterprise Blueprints, we're passionate about architecture and its impact on businesses. As a Principal Architect - Financial Services, you'll be part of a boutique IT architecture consultancy that's been driving growth and innovation for over 15 years.We're a team of architects who value contribution, trusted...