Senior Manager, Crisis and Issues Management
3 weeks ago
We are seeking a highly skilled Senior Manager to join our Global Crisis and Issues Practice in New York. As a key member of our team, you will play a critical role in helping our clients navigate complex crises and issues, while also driving business growth and development.
Key Responsibilities- Support a range of issues and crisis communications situations for companies and organizations, including:
- Misinformation Management
- Product safety issues and recalls
- Geopolitical, political and societal issues
- Regulatory compliance issues
- Workplace culture matters
- Cybersecurity and data breach issues
- Litigation defense
- DEI-related matters
- Investigative reporting
- Serve as a day-to-day client contact, flagging, triaging, and directly managing client issues as they arise.
- Develop and draft crisis plans, media strategies, materials (e.g., reactive media statements, talking points, FAQs, stakeholder communications), memos, crisis simulations and other deliverables as needed.
- Train and motivate emerging talent and help create opportunities for their growth.
- Oversee and execute complex research and narrative intelligence projects to guide client strategy.
- Provide regular counsel to clients and colleagues.
- Keep client programs on schedule and ensure all deadlines are met within budget parameters.
- Participate in new business development for the team and collaborate among practice areas at the agency in support of broader new business pitches that include a crisis and issues component.
- Bachelor's degree in a relevant field and/or 5-7 years of relevant experience in an agency/strategic consulting firm, political campaign, or at a company in the healthcare sector.
- Experience directly counseling clients/senior ranking executives through a broad range of crises, issues and special situations, with preference for those in the healthcare sector.
- Experience with corporate reputation, brand management and protection through integrated communications programs.
- Familiarity with the latest digital trends in social media strategy, tools, and analytics - including generative AI tools.
- Experience creating issues and crisis preparedness programs (e.g., protocol, scenario plans, simulations drills, workshops and media trainings).
- Experience with cybersecurity event and litigation matter communications.
- Communicates clearly, analytically, and persuasively both orally and in writing.
- Proficient understanding of best practices in corporate communications and crisis and issues management.
- Skilled crisis and issues media relations strategist and practitioner with top-tier media relations experience.
- Thrives under pressure and can handle multiple projects in a demanding, deadline-oriented environment.
- Exercises exceptional judgment when working with clients, team members, and vendors.
- Pays close attention to detail and quality of work product.
- Adept at solving problems and resolving conflicts.
- Capable of mobilizing and motivating teams, anticipating needs, and instilling confidence.
- Experience delivering media and crisis training is a plus.
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