Lead Field Service Engineer
2 weeks ago
Job Summary
GE's Power Conversion business is seeking a highly skilled Lead Field Service Engineer - Drives to join our team. As a key member of our field service team, you will be responsible for ensuring the technical integrity and proper installation and commissioning of GE drive systems at site locations.
Key Responsibilities:
- Perform troubleshooting activities at site locations to diagnose problems, determine appropriate resolution, and implement corrective actions
- Develop requisite documentation to execute work, including commissioning procedures, maintenance procedures, and daily logs
- Perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems at site locations
- Be capable of working unsupervised and leading small teams
- Execute on-site project management and technical leader duties to resolve customer issues and provide customer satisfaction
- Develop presentations and provide training and instruction to customers on drive operations
- Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSEs, repair services, sales, and product engineering teams
- Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services
- Coordinate maintenance activities for the customer and planning for inspections
- Provide support to engineering teams working on customer CMU projects
- Provide support for the bidding process for customer CMU projects
- Provide on-call support in response to customer calls for service
- Complete timely service reports and other administrative requirements
- Perform work on-board vessels within GE/customer safety guidelines, either in shipyards or offshore
Requirements:
- Minimum 5 years of field service and/or commissioning experience
- Ability and willingness to travel up to 85% of the time on short notice
- Must be physically fit to be able to board vessels offshore
- Must be able to pass a HUET and offshore survival course, which includes activities in a swimming pool
Preferred Qualifications:
- Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university (or Associate degree in Electrical Engineering or related discipline from an accredited college or university with a minimum 5 additional years of related industry experience)
- Minimum of 3 years of experience with GE Drive systems, including MV7000, SD7000, and MV3000
- Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment
- Possess detailed knowledge, competence, and expertise with installation and commissioning tasks and services
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