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Lead Field Service Engineer

2 months ago

Linden, United States GE Full time
Job Description

**Job Summary**

We are seeking a highly skilled and experienced Lead Field Service Engineer - Drives to join our team at GE. As a key member of our engineering team, you will be responsible for ensuring the technical integrity and proper installation and commissioning of GE drive systems at site locations.

Key Responsibilities:

  • Perform troubleshooting activities at site locations to diagnose problems, determine appropriate resolution, and implement corrective actions.
  • Develop requisite documentation to execute work, including commissioning procedures, maintenance procedures, and daily logs.
  • Perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems at site locations.
  • Lead small teams and work unsupervised to resolve customer issues and provide customer satisfaction.
  • Develop presentations and provide training and instruction to customers on drive operations.
  • Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSEs, repair services, sales, and product engineering teams.
  • Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services.
  • Coordinate maintenance activities for the customer and planning for inspections.
  • Provide support to engineering teams working on customer CMUs projects.
  • Provide support to the bidding process for the customer CMUs projects.
  • Provide on-call support in response to customer calls for service.
  • Complete timely service reports and other administrative requirements.
  • Perform work on-board vessels within GE/Customer safety guidelines, either in shipyards or offshore.

Qualifications/Requirements:

  • Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university (or Associate degree in Electrical Engineering or related discipline from an accredited college or university with a minimum 5 additional years of related industry experience).
  • Minimum of 3 years of experience with GE Drive systems, including MV7000, SD7000, and MV3000.
  • Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment.
  • Possess detailed knowledge, competence, and expertise with installation and commissioning tasks and services.

Desired Characteristics:

  • Minimum 5 years of field service and/or commissioning experience.
  • Ability and willingness to travel up to 85% of the time on short notice.
  • Must be physically fit to be able to board vessels offshore.
  • Must be able to pass a HUET and offshore survival course, which includes activities in a swimming pool.