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Customer Service Lead

2 months ago

Linden, New Jersey, United States Burlington Stores Full time

Job Summary

We are seeking a highly motivated and experienced Customer Service Lead to join our team at Burlington Stores. As a Customer Service Lead, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service, and ensuring a customer-first focus is a top priority.

Key Responsibilities

  • Model company core values and Our Burlington philosophy, and maintain a customer-first focus in all interactions.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by delivering a consistently great experience to all customers.
  • Maintain a neat and orderly front-end area, troubleshoot issues with registers and transactions, and coordinate meal and break periods.
  • Monitor schedule adherence and ensure that all associates are meeting their responsibilities.

Requirements

  • Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

About Burlington Stores

Burlington Stores is a rapidly growing company that offers a competitive wage, flexible schedule, and a generous associate discount. We are committed to providing a positive and inclusive work environment that values diversity and promotes professional development opportunities for our associates.