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Regional Manager
2 months ago
We are seeking a highly skilled Regional Manager to join our team at Go Get Em Tiger. As a Regional Manager, you will be responsible for leading our team of General Managers to achieve exceptional results in revenue, controllable expenses, and people metrics.
Key Responsibilities- Raise the standards of customer service and product quality at our cafes
- Regularly perform "Owner's Path" walkthroughs of our cafes
- Coach General Managers on performing "Owner's Path" walkthroughs
- Clearly and effectively communicate necessary improvements to General Managers and hold them accountable to achieving desired results
- Recruit, motivate, train, and hold accountable a team of General Managers
- Train managers on Go Get Em Tiger standards and practices and hold them accountable to delivering on them
- Succession plan to ensure access to a pipeline of internally sourced managers
- Hold General Managers accountable to achieving the goals they set for themselves as part of their development plan
- Achieve desired results, including meeting or exceeding portfolio revenue targets
- Minimum of two years of proven management success in a high-volume and/or quality-driven food service environment
- Previous work experience in a high-volume specialty coffee setting is a plus
- Experience managing diverse teams
- Experience with P&L statements
- Demonstrate a complete understanding of G&B/Go Get Em Tiger values and standards in serving customers and in operational flow
- Create and perpetually improve systems that are universally applicable in the store and can be implemented with ease
- Demonstrable track record of delivering growth and success in Retail businesses
- Good understanding of large-scale retail operations and the various systems supporting them
- Demonstrable ability to think critically and build solutions to problems you encounter
- Strong written and verbal communication skills
- Strong strategic perspective, with the ability to execute tactical day-to-day deliverables while elevating the customer experience
- Maintains a safe environment for all employees and customers
- Strong product obsession for coffee, food, and overall quality
- Must possess a food safety manager certification or be willing to attain one within the first 30 days of employment
- Availability for both weekend days and overall schedule availability
- Must be able to provide reliable transportation to/from work and for work-related errands
- Must be proficient with Email, Google Drive, Slack, and Microsoft Office
Go Get Em Tiger is a collection of baristas, roasters, chefs, bakers, general managers, product developers, quality control experts, storytellers, and more who have dedicated themselves to creating innovative and memorable coffee experiences.
We recognize what coffee means for most of us. It's the moment we take to enjoy and become alive for the day that lies ahead. Coffee is the thing you do before the thing you do, and we're here to help you get off to the right start.