Administrative Assistant

3 weeks ago

Springfield, Illinois, United States George Mason University Full time
About the Position

The Administrative Assistant provides administrative and technical support for programs associated with the CEC Undergraduate Student Services Office.

Responsibilities
  • Supports requests from students, faculty/staff, and the CEC service community;
  • Serves as a resource for students, faculty/staff, and the CEC service community;
  • Preparing and disseminating CEC program related information to students, faculty/staff, and the CEC service community;
  • Monitoring the academic progress of students;
  • Preparing reports essential for development/implementation of student retention strategies.
Key ResponsibilitiesStudent Support
  • Receives academic requests, reviews for accuracy, verifies documents, and provides to Associate Dean for review;
  • Communicates decisions to students;
  • Maintains log of requests and actions;
  • Responds to request inquiries via phone and email;
  • Maintains electronic student file folders and updates as student requests are processed;
  • Stays up to date on university and CEC academic policy and processes for student requests;
  • Prepares and sends commendation email for CEC students who appear on the Dean's List;
  • Develops and maintains a working relationship with staff across campus offering services to undergraduate students (i.e., Registrar, Financial Aid, CAPS, Learning Services, etc.).
Office Support
  • Serves as the first point of contact for calls, visitors, and general email inquiries;
  • Independently assesses the reason for contact and manages requests from prospective and current students seeking information. Resolves and/or directs all inquiries appropriately;
  • Creates facilities work orders as needed;
  • Maintains bulletin boards, literature displays, and glass cases used to house materials related to undergraduate programs and advising;
  • Keeps an inventory of supplies and assists with ordering as needed;
  • Serves as a backup contact and support for CEC Peer Mentors.
Recruiting and Outreach
  • Supports CEC Undergraduate Student Services Office at University Orientation sessions, CEC Research Celebration, University and CEC Visit Days, Degree Celebrations, and other various recruiting, outreach, and celebration events;
  • Assists with event planning, communication, and day-of event activities.
Required Qualifications
  • High school diploma or equivalent;
  • Experience working in an office setting;
  • Experience as a front office first point of contact;
  • Experience with confidential record keeping;
  • Knowledge of general office practices and equipment;
  • Demonstrated written, oral, and interpersonal communication skills;
  • Demonstrated problem-solving skills;
  • Demonstrated skill in working as part of a team;
  • Proficiency in Microsoft Office Suite;
  • Aptitude to learn new software and internet applications;
  • Ability to coordinate a variety of activities simultaneously and prioritize items of importance with and without supervision;
  • Ability to exercise independent, sound judgement with accuracy and attention to detail;
  • Ability to deal effectively with diverse clients including students, parents, faculty, and staff;
  • Ability to maintain a high degree of confidentiality and accuracy in dealing with clients and all academic requests/forms.
Preferred Qualifications
  • Bachelor's degree in a related field;
  • Work experience in higher education;
  • Experience with Banner, eVA, and Patriot Web;
  • Experience with event planning;
  • Experience creating marketing materials;
  • General knowledge of university policies and procedures;
  • Knowledge of university resources.
Instructions to Applicants

For full consideration, applicants must apply for the Administrative Assistant position at George Mason University.

Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume.

Review of applications will continue until the position is filled.

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