Anatomic Pathology Specialist

2 weeks ago


Chicago, Illinois, United States The University of Chicago Medicine Full time
Job Description

As a Client Service Specialist in the Anatomic Pathology department at The University of Chicago Medicine, you will play a critical role in providing exceptional service to laboratory outreach clients, physicians, and staff. Your primary responsibility will be to ensure seamless specimen processing and handling, from receipt to delivery, while maintaining the highest standards of quality and integrity.

Key Responsibilities:
  • Provide exceptional client service through phone, email, live chat, or fax, responding to inquiries and resolving issues in a timely and professional manner.
  • Process and verify specimen receipts, requisitions, and test orders, ensuring accuracy and compliance with laboratory policies and procedures.
  • Coordinate and manage specimen send-out and processing, including packaging, shipping, and tracking.
  • Assist in the daily operations of outreach collections facilities, including phlebotomy and courier services.
  • Collaborate with technical laboratory associates to resolve issues related to specimen collection, processing, and reporting.
Requirements:
  • Associate's degree in clinical laboratory science, life sciences, or a related field from an accredited college or university.
  • Knowledge and ability to handle and prepare various laboratory specimen types.
  • Proficiency in laboratory/hospital information systems and automated/conventional laboratory equipment.
  • Excellent communication and interpersonal skills, with the ability to interact with individuals at all levels.
  • Superior customer service skills, with a focus on positive language, clear communication, and phone etiquette.
Why Join Us:

The University of Chicago Medicine is a world-renowned academic healthcare system, committed to advancing medical innovation and serving the health needs of the community. As a Client Service Specialist, you will be part of a team that values compassion, excellence, and teamwork. If you are passionate about delivering exceptional service and making a difference in the lives of patients and families, we encourage you to apply for this exciting opportunity.


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