Customer-Centric Engineer

2 weeks ago


Oak Park, Illinois, United States Shively Diversified Management Services Full time
Customer-Centric Engineer Opportunity at Shively Diversified Management Services

Shively Diversified Management Services is on the lookout for a dedicated Customer-Centric Engineer to join our expanding team. This position is vital for a company renowned for its innovative solutions in the manufacturing industry.

Key Responsibilities:

  • Implement effective strategies to resolve client issues
  • Surpass client expectations through collaboration with customers, engineers, and technical staff
  • Respond promptly to client service inquiries
  • Oversee equipment functionality, perform quality assessments, and execute preventative maintenance
  • Showcase the correct operation of gauges and machinery
  • Offer constructive feedback on product improvements to clients and internal teams
  • Create detailed reports on challenges and resolutions identified during client interactions

Qualifications:

  • Bachelor's degree in Engineering, with experience in the automotive industry and knowledge of product launches
  • Proficient in GD&T, capable of interpreting technical drawings, and engaging with engineering personnel
  • Familiarity with metrology, particularly within the automotive sector
  • Understanding of OEM/Tier-1 automotive and heavy truck sales processes
  • Willingness to travel both domestically and internationally
  • Possession of a valid driver's license
  • Exceptional customer service and active listening abilities
  • Capacity to handle multiple requests under pressure
  • Strong work ethic with a commitment to professional growth

Perks:

  • Comprehensive health insurance
  • Generous paid time off

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