Customer-Centric Engineer
2 weeks ago
Shively Diversified Management Services is on the lookout for a dedicated Customer-Centric Engineer to join our expanding team. This position is vital for a company renowned for its innovative solutions in the manufacturing industry.
Key Responsibilities:
- Implement effective strategies to resolve client issues
- Surpass client expectations through collaboration with customers, engineers, and technical staff
- Respond promptly to client service inquiries
- Oversee equipment functionality, perform quality assessments, and execute preventative maintenance
- Showcase the correct operation of gauges and machinery
- Offer constructive feedback on product improvements to clients and internal teams
- Create detailed reports on challenges and resolutions identified during client interactions
Qualifications:
- Bachelor's degree in Engineering, with experience in the automotive industry and knowledge of product launches
- Proficient in GD&T, capable of interpreting technical drawings, and engaging with engineering personnel
- Familiarity with metrology, particularly within the automotive sector
- Understanding of OEM/Tier-1 automotive and heavy truck sales processes
- Willingness to travel both domestically and internationally
- Possession of a valid driver's license
- Exceptional customer service and active listening abilities
- Capacity to handle multiple requests under pressure
- Strong work ethic with a commitment to professional growth
Perks:
- Comprehensive health insurance
- Generous paid time off
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