Service Delivery Coordinator
1 week ago
About Us: At Mr. Clean Port-a-Potties, we take pride in being a leading provider of portable sanitation solutions in the Midwest. Our company is dedicated to delivering top-notch services to our customers, ensuring their events and projects run smoothly.
**Job Summary:**
We are seeking a highly skilled and friendly Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
**Key Responsibilities:**
- Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information.
- Provide pricing information and take bookings, ensuring seamless communication with customers and internal teams.
- Enter order information into our software system, maintaining accurate records and ensuring data integrity.
- Generate route sheets using our routing software, optimizing delivery routes for maximum efficiency.
- Re-arrange routes as needed, coordinating with field staff to ensure timely and effective service delivery.
- Handle customer complaints and resolve issues promptly, maintaining a high level of customer satisfaction.
- Communicate effectively with customers and team members, ensuring clear and concise information exchange.
**Requirements:**
- Excellent communication and customer service skills, with a strong ability to build rapport with customers.
- Ability to work independently in a remote setting, with strong organizational and multitasking skills.
- Comfortable with technology and software systems, with a willingness to learn and adapt.
- Previous experience in a customer-facing role, with a proven track record of delivering exceptional service.
- Reliable internet connection and a quiet workspace, ensuring seamless communication and productivity.
**Compensation and Benefits:**
- Hourly rate: $18 - $22 per hour, based on experience, with opportunities for performance-based bonuses.
**Why Work with Us:**
- Enjoy the flexibility of working remotely from the comfort of your own home.
- Be part of a dynamic and supportive team, dedicated to delivering exceptional service.
- Opportunities for growth and development within the company, with a focus on employee satisfaction and well-being.
- Make a positive impact by providing essential services to our community, contributing to the success of our customers and the growth of our business.
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