Service Delivery Coordinator

1 week ago


Springfield, Ohio, United States Mr. Clean Port-a-Potties Full time

About Us: At Mr. Clean Port-a-Potties, we take pride in being a leading provider of portable sanitation solutions in the Midwest. Our company is dedicated to delivering top-notch services to our customers, ensuring their events and projects run smoothly.

**Job Summary:**

We are seeking a highly skilled and friendly Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

**Key Responsibilities:**

  • Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information.
  • Provide pricing information and take bookings, ensuring seamless communication with customers and internal teams.
  • Enter order information into our software system, maintaining accurate records and ensuring data integrity.
  • Generate route sheets using our routing software, optimizing delivery routes for maximum efficiency.
  • Re-arrange routes as needed, coordinating with field staff to ensure timely and effective service delivery.
  • Handle customer complaints and resolve issues promptly, maintaining a high level of customer satisfaction.
  • Communicate effectively with customers and team members, ensuring clear and concise information exchange.

**Requirements:**

  • Excellent communication and customer service skills, with a strong ability to build rapport with customers.
  • Ability to work independently in a remote setting, with strong organizational and multitasking skills.
  • Comfortable with technology and software systems, with a willingness to learn and adapt.
  • Previous experience in a customer-facing role, with a proven track record of delivering exceptional service.
  • Reliable internet connection and a quiet workspace, ensuring seamless communication and productivity.

**Compensation and Benefits:**

  • Hourly rate: $18 - $22 per hour, based on experience, with opportunities for performance-based bonuses.

**Why Work with Us:**

  • Enjoy the flexibility of working remotely from the comfort of your own home.
  • Be part of a dynamic and supportive team, dedicated to delivering exceptional service.
  • Opportunities for growth and development within the company, with a focus on employee satisfaction and well-being.
  • Make a positive impact by providing essential services to our community, contributing to the success of our customers and the growth of our business.


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