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Service Coordination Specialist

2 months ago

Springfield, Ohio, United States Konecranes Full time

At Konecranes, we recognize that exceptional customer service is rooted in the dedicated individuals who represent our brand. Our commitment to diversity fuels our success and fosters an environment where everyone can thrive. We embrace a variety of backgrounds and skills that enhance our community, promoting a workplace where authenticity is celebrated. This unique culture is what sets Konecranes apart as an employer of choice.

POSITION TITLE: Customer Service Specialist

REPORTS TO: Customer Service Manager

Konecranes is seeking a skilled Customer Service Specialist to manage incoming phone inquiries, coordinate technician dispatch, respond to customer queries, and process invoices.

The ideal candidate will demonstrate professionalism and reliability. Strong organizational skills and meticulous attention to detail are essential. Excellent communication and negotiation abilities are required, along with the capacity to work collaboratively or independently as needed.

What we provide:

Benefits: Comprehensive Medical Plan (opportunities to reduce your deductible through our Wellness Program), Dental and Vision coverage, a 401k plan with immediate matching, profit sharing, identity theft protection, accident insurance, travel insurance, and more.

Vacation: 2 weeks of vacation annually (prorated for the first year based on start date, increasing to 3 weeks after 3 years of service, and 4 weeks after 13 years).

Sick Leave: 5 days of sick leave per year, prorated after 90 days of service.

Holidays: 10 paid holidays each year.

KEY RESPONSIBILITIES:

  • Deliver outstanding service in every customer interaction.
  • Acquire and maintain comprehensive knowledge of Konecranes' operations, clientele, products, and services.
  • Handle incoming service calls, dispatch on-call technicians, and track service progress.
  • Ensure proactive communication with customers throughout the service process.
  • Assist in resolving customer disputes effectively.
  • Prepare summary reports to facilitate the transition of emergency service requests to subsequent shifts.
  • Conduct thorough reviews of completed service requests to prepare for invoicing.
  • Provide constructive feedback on any quality issues identified during service request evaluations.
  • Perform additional tasks as required.
EXPERIENCE: A minimum of 2 years in office administration or operations is required. Candidates should possess excellent telephone etiquette, strong interpersonal skills, and the ability to multitask and prioritize effectively. Familiarity with basic office administration principles is necessary. Proven problem-solving skills in a fast-paced, high-volume environment are essential. Proficient data entry skills, including speed and accuracy, along with experience using Microsoft Office products, are required.

EDUCATION: A High School Diploma or equivalent is mandatory.

Konecranes is a global leader in material handling solutions, serving a diverse range of clients across various industries. We consistently set the industry standard, striving for improvements and breakthroughs that matter most, as we believe there is always a safer, more efficient, and sustainable way to operate. With professionals in over 50 countries, we are trusted daily to lift, handle, and move what the world needs.

Konecranes is dedicated to ensuring fair treatment for all employees and job applicants in an environment free from discrimination. We are an Equal Opportunity Employer, welcoming applicants from diverse backgrounds.