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Customer Support Coordinator

2 months ago

Springfield, Ohio, United States Konecranes Oyj Full time
Role Overview

As a Customer Service Specialist at Konecranes Oyj, you will play a pivotal role in ensuring exceptional customer experiences. Your primary responsibility will be to:

  • Deliver Outstanding Service: Provide consistent and high-quality support in every interaction with customers.
  • Knowledge Acquisition: Develop and maintain a comprehensive understanding of Konecranes' operations, including our customers, products, and services.
  • Communication: Handle incoming service calls effectively, ensuring that customer needs are addressed promptly.
  • Coordination: Dispatch on-call technicians as necessary to resolve customer issues efficiently.

This position requires a commitment to excellence and a proactive approach to customer service, ensuring that every client feels valued and supported.