Customer Service Representative
4 weeks ago
Job Summary:
MV Transportation is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Reconcile driver manifests and accurately enter data into our Trapeze software system.
- Take reservations and provide information to customers in a timely and professional manner.
- Assist with the application process and prepare eligibility letters.
- Prepare pre-paid tickets and assist the Accounting Manager with assigned duties.
Requirements:
- Experience with Microsoft Word and Excel, with excellent ten-key skills.
- Attention to detail and ability to multitask in a fast-paced office environment.
- Strong interpersonal and communication skills, with the ability to work effectively in a team.
- Customer service experience, with a focus on providing exceptional service to clients.
- Excellent attendance and a strong work ethic.
- Transit experience a plus, with bilingual English/Spanish skills also a plus.
What We Offer:
MV Transportation is committed to providing a positive and inclusive work environment, with opportunities for growth and development. We offer a competitive salary and benefits package, as well as a chance to work with a dynamic and customer-focused team.
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