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Operations Director
2 months ago
Chewy is seeking an experienced Operations Manager to lead our Compounding Laboratory in Pittson, PA. This is a hands-on role that requires a strong leader who can build and maintain relationships with hourly associates, managers, carrier partners, vendors, and other departments within the company.
Key Responsibilities:
- Ensure compliance with safety and USP guidelines for the preparation of compounded medications.
- Provide a healthy and safe work environment for associates in the compounding laboratory.
- Direct Compounding Laboratory supervisory personnel to achieve prescribed objectives, including timely processing of customer orders while maintaining quality and lab efficiencies.
- Monitor key performance indicators, such as batches per hour, throughput, and quality/safety metrics.
- Lead and supervise a team of Area Managers and Operations Leads.
- Mentor, train, and develop Area Managers for career progression and learning.
- Develop and share best practices across shifts and the network.
- Build a positive team dynamic that encourages employees to provide feedback and lead change within the facility.
- Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the compounding lab.
Requirements:
- Bachelor's Degree from an accredited University or Equivalent Experience.
- 5+ years of management experience in fulfillment center/warehouse operations, preferably in retail/e-commerce.
- At least 4 years of management experience in Receiving, Inventory Control, Order Fulfillment, and leading large groups of hourly employees.
- Experience with building or improving inventory management, order management, and warehouse management systems and processes.
- Strong project management and continuous improvement skills.
- Customer service obsession with a willingness to go above and beyond to satisfy customer needs.
- Effective communicator and leader for employees, direct reports, cross-functional teams, and executive leadership.
- Proven track record of quickly adapting and driving results using data.
- The highest levels of integrity and ethics.
- Ability to operate a variety of equipment, including compounding devices, capsule machines, and software.
- Compounding and/or laboratory experience required.
- Familiarity with USP < 795>, < 797>, and upcoming < 800> guidelines for the preparation of compounded medications.
Physical Requirements:
- Must have visual acuity, color vision, peripheral vision, and depth perception.
- Required to lift at least 25 pounds.
- Must be capable of standing for long periods of time.
- Technicians will work in various positions and locations, including sitting, standing, squatting, kneeling, reaching, and walking, for prolonged periods.
- Must be able to wear required PPE for long periods when required.
- Required to use hands to handle, control, or feel objects, tools, or controls.
Chewy is committed to equal opportunity and diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, please contact us.