IT Crisis Resolution Specialist
3 weeks ago
Job Title: IT Crisis Resolution Specialist
About the Role:
We are seeking an experienced Incident Manager to join our team in San Jose, CA. As an Incident Manager, you will play a critical role in ensuring timely escalation and resolution of incidents while adhering to Service Level Agreements (SLAs).
Your Key Responsibilities:
- Ensure minimal disruption to business operations by quickly and efficiently resolving incidents.
- Drive root cause analysis and corrective action procedures for high-impact incidents.
- Maintain continuous communication with key stakeholders and prepare incident reports and deliver post-mortem analyses.
- Mentor and coach junior team members, promoting knowledge sharing and best practices.
- Collaborate with the change management team to ensure application/product availability.
Requirements:
- 4-6 years of experience as an Incident Manager.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
Salary Range:$120,000 - $150,000 per annum
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