IT Crisis Resolution Specialist

3 weeks ago


San Jose, California, United States Diverse Lynx Full time

Job Title: IT Crisis Resolution Specialist

About the Role:

We are seeking an experienced Incident Manager to join our team in San Jose, CA. As an Incident Manager, you will play a critical role in ensuring timely escalation and resolution of incidents while adhering to Service Level Agreements (SLAs).

Your Key Responsibilities:

  • Ensure minimal disruption to business operations by quickly and efficiently resolving incidents.
  • Drive root cause analysis and corrective action procedures for high-impact incidents.
  • Maintain continuous communication with key stakeholders and prepare incident reports and deliver post-mortem analyses.
  • Mentor and coach junior team members, promoting knowledge sharing and best practices.
  • Collaborate with the change management team to ensure application/product availability.

Requirements:

  • 4-6 years of experience as an Incident Manager.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management skills.

Salary Range:$120,000 - $150,000 per annum



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