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Healthcare Customer Service Specialist
2 months ago
Patient Care Coordinator (Medical Concierge)
Next Health is a premier health optimization center that leverages cutting-edge technology, including Cryotherapy, IV Therapy, Hormone Optimization, Stem Cells, and Biomarker Testing, to assist clients in enhancing their health and wellness. We seek an energetic individual who thrives on customer interaction and embodies the values of Next Health. The ideal candidate will excel in delivering exceptional customer service and sales support.
Position Overview: This is a full-time role that offers health benefits, opportunities for professional growth, and exciting company perks, including:
- Health coverage
- Paid time off
- In-house benefits (employee discounts, credits, etc.)
- Parking reimbursement
- Employee recognition programs
As a Patient Care Coordinator (Medical Concierge), you will be an integral part of our Medical Concierge Team. Your role will involve providing knowledgeable assistance to clients, guiding them through their wellness journeys, and addressing inquiries related to care plans as recommended by the Nurse Practitioner.
Qualifications:
- AA/AS degree preferred
- Familiarity with basic medical terminology is strongly preferred
- At least one year of experience in medical record management
- A minimum of one year in patient scheduling and follow-up
- At least one year of administrative support experience, preferably in healthcare
Key Responsibilities:
- Monitor hormone and executive wellness packages
- Provide administrative support to the Nurse Practitioner, including scheduling and meeting arrangements
- Coordinate In-Body and Visia appointment scheduling
- Manage lab results and printing
- Oversee patient scheduling for various services
- Maintain organized medical supplies and manage inventory needs
- Possess expert knowledge of wellness testing and Next Health services
- Conduct follow-ups with patients who are due for repeat testing
