Healthcare Customer Service Representative
7 days ago
Job Summary
We are seeking a highly skilled and compassionate Healthcare Customer Service Representative to join our team at Marvin Behavioral Health. As a key member of our support team, you will be responsible for providing exceptional customer service to our patients, addressing their concerns, and ensuring their needs are met.
Key Responsibilities:
- Provide timely and effective support to patients via phone, email, and chat.
- Assist patients with scheduling sessions, answering inquiries, and providing information about our services.
- Address patient concerns, complaints, and follow up on unresolved issues in a timely manner.
- Verify patient information and ensure accurate data entry into the system.
- Coordinate with internal team members to manage patient flow and improve service efficiency.
- Review processes, insurance coverage, and escalate scheduling issues when needed.
- Ensure compliance with healthcare regulations and company policies.
- Maintain a positive and professional attitude when handling sensitive information.
- Generate and maintain reports to identify trends.
Qualifications:
- Associate's or bachelor's degree preferred; Medical Assistant, Pharmacy Tech or any other type of Healthcare Certification.
- 3+ years of customer service experience or customer support role, preferably in healthcare or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and ability to handle stressful situations.
- Familiarity with healthcare systems, scheduling software, and insurance processes is a plus.
- Proficient in Google suite and helpscout (Preferred).
- Ability to work both independently and as part of a team.
- Experienced with creating reports and analyzing data.
Preferred Qualifications:
- Strong experience working in a dynamic, fast-changing, or startup environment.
- A strong desire to succeed alongside a passion for delighting customers.
- Experience working with HelpScout, ZenDesk or similar platform.
- Experience working with Electronic Medical Records.
- Strong interpersonal skills with sensitivity to diverse communication styles and priorities.
- Extreme attention to detail, ability to work well under pressure and handle multiple priorities at once.
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